Frequently Asked Questions

Everything you need to know about shopping with WISE.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.

How do I process a return or exchange?

If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery. Please ensure the garments are unworn and have all original tags attached.

How can I find the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

At WISE, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.